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Return and Refund Policy

Last Updated: August 25, 2023

We appreciate your choice of Decrypton Private Limited for your products and services. In the event that you find yourself unsatisfied with a purchase, we invite you to peruse our comprehensive policy on refunds and returns. The following terms and conditions are applicable to all products and services acquired from us.

Interpretation and Definitions

Interpretation: The meaning of capitalized terms is defined under specific conditions. These definitions remain consistent whether they are used in the singular or plural form.

Definitions: For the purpose of this Return and Refund Policy:

  • Company: Refers to Decrypton Private Limited, a company headquartered at 2-CP-219, National Complex E-Block, Rajajipuram, Lucknow, Uttar Pradesh 226017.
  • Goods: Encompasses all items offered for sale by Decrypton Private Limited.
  • Service: Denotes the Website and all products, solutions, and offerings available.
  • You: Denotes the individual or legal entity accessing or using the Service.

Your Eligibility for Refunds

We value your satisfaction and offer you the opportunity to request a refund within 30 days from the date of installation or activation of a regular priced service. Regular priced services refer to those offered at their standard rates, not including discounted or promotional rates. It is important to note that services offered at a discounted rate or as part of a promotional campaign are not eligible for refunds, unless prohibited by applicable law.

Elaboration of Refund Policy

Cancellation on Mutual Basis

In the spirit of fairness, we ensure that in the event of a mutual termination of a project or service, you will not be left empty-handed. You will retain access to any completed work up to the termination date, and any payment for uncompleted services will be promptly refunded.

Client’s Choice of Provider

At Decrypton Private Limited, we respect your autonomy to choose. If you decide to explore alternative service providers within 48 hours of service commencement, a refund will be promptly issued for the portion of the service that remains unfulfilled.

Special Occasions and Immediate Activation

In the interest of maintaining fairness and transparency, refunds will not be applicable to services activated during special occasions or events. Similarly, our no refund policy is upheld for services that are advertised as having immediate activation.

Violation of Terms and Conditions

We take our terms and conditions seriously. Consequently, refunds will not be processed if the termination of service is attributed to a breach of the terms and conditions outlined in our agreement.

Refund Process

We understand the importance of a smooth refund process. After submitting your refund request, we kindly ask for your patience as we take up to one business day for processing. Be prepared to receive an email from our dedicated team containing additional instructions, guidance, and recommendations.

Approval and Processing of Refund

Upon approval, the gears are set in motion. We diligently process the refund within one business day. Rest assured, the refunded amount will be returned using the original payment method or currency used for the purchase. For credit card payments, the refund will seamlessly flow back to the original card. Similarly, Payment Gateway payments will be processed to the same account, ensuring a hassle-free experience.

Refund Timeline and Modes

  • Refund Timeline: Refunds will be processed within three to seven business days after approval.
  • Refund Modes: The refunded amount will be returned using the original payment method or currency used for the purchase. For credit card payments, the refund will flow back to the original card. For Payment Gateway payments, the refund will be processed to the same account.

Contact Us

Transparency and open communication are our cornerstones. If you have any inquiries about our Refund Policy, please don’t hesitate to reach out to us:

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India Office

2-CP-219, National Complex E- Block, Rajajipuram, Lucknow, Uttar Pradesh 226017
(+91)870-727-2972
contact@decrypton.in

US Office

3400 Cottage Way, Ste G2 #13814, Sacramento, California 95825
(+1) 302-315-2012
support@decrypton.in

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